If you found out your event has been postponed or cancelled, it’s time to figure out how to get your money back! Learn how to request a refund on Ticketmaster with this complete guide!
The basics are very simple: did your event get postponed or cancelled? These are the only two options we need to worry about.
If your event has been cancelled, then there is really nothing to do as Ticketmaster will refund your ticket purchase automatically ‘in as soon as 30 days’. This could be interpreted in a couple of ways, but in the end you should be expecting your refund to hit your purchase method in around 30 days, plus/minus a few depending on the processing speeds.
Remember though, a cash refund is only guaranteed for cancelled events that were purchased through Ticketmaster directly; if you bought tickets on the secondary resale market, then each of those marketplaces will have their own individual refund policies. StubHub and others have implemented a credit refund of 120% of your purchase price (which expires at the end of 2021) instead of a cash refund, though those in states which require a cash refund to be paid will still have to issue a cash refund UPON REQUEST ONLY.
Ticketmaster also offers a credit option instead of cash on certain cancelled events, though the rules are a bit tricky around this because they only apply to events taking place at Live Nation operated venues. You can see a full list of venues which will offer a credit here:
Note that with the credit option from Ticketmaster, just note that the credit will only be able to be used AT THAT SAME VENUE; you cannot use the credit for other Ticketmaster events. So unless you visit that venue often/live in the area, the credit may not necessarily be the best option for you. However, if you do plan on attending that venue again in the future, the 150% credit option may be very viable.
For postponed events, it depends on whether a new date has been set or not. If a newly rescheduled date has been announced, then there is a 30 day window which will open up from the announcement of the new date to go ahead and request the refund. If no rescheduled date is announced when the event is postponed, then a 60 day clock starts before the refund period will open up. If after 60 days there is no newly rescheduled date, then a 30 day window will open up to request refunds.
For actually requesting a refund, it’s quite simple – log into your Ticketmaster account (NOT ON THE MOBILE APP, can only request a refund through your computer/mobile browser), go the event in question, and then simply hit the big button that says REFUND. It’ll confirm the amount and the tickets, and that’s basically it!
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