Ticketmaster has made many changes to their ticket refund policy over the last month, and as a result I wanted to talk about how you can actually request a refund for your tickets!
Ticketmaster had made a change in late March/early April 2020 to their ticket refund policy, removing the ability to request a refund for postponed events, and only allowing refunds for events which have been officially cancelled. Previously, any events which were rescheduled, postponed, or cancelled were all eligible for a refund (with a couple of exceptions). This change was done very quietly and was picked up by the media on April 10, 2020, and it quickly spread across Twitter.
By April 14, 2020 Ticketmaster had to issue a response to the dramatic outcry from fans looking for refunds, and on April 17, 2020 they actually ended up capitulating and having to implement a new type of refund policy. They initially introduced the new refund policy as the “Rock When You’re Ready’ program, whereby cancelled events were able to get refunded like before, or you could request a credit for your tickets instead at a rate of up to 150%. For postponed events which had a new rescheduled date, these tickets would also be eligible for a refund or the 150% credit, and both types of tickets would be able to make their selections for one month beginning May 1 to May 30.
There were still issues with this program though as events which were postponed without a rescheduled date would not qualify for this program. By April 24, 2020, Ticketmaster released an update to their policy, firstly renaming it the “Ticket Refund Plan”, and also adding in another section which stated that any events which were postponed with NO rescheduled date within 60 days would also be eligible for a refund or credit option.
Ticketmaster is having cash-flow issues with the numerous amount of ticket refunds that are to be requested, so this new policy will allow for them to manage their cash-flow much better, though it will still be difficult to issue out all refunds in a timely manner. As a result, Ticketmaster is giving itself 30 days to process these refund requests.
To be able to request the refund, beginning May 1, 2020 you will be able to log into your Ticketmaster account and begin making your selections for any eligible events. Be sure to complete your selection process before the May 30 deadline passes though or else you may end up not being able to request a refund later on.
Ticketmaster has posted all their details on this program here:
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